Refund Policy
A LEGAL DISCLAIMER
This refund policy applies to purchases made directly from Muse via our official website. We reserve the right to refuse a refund if the returned item does not meet the conditions outlined above. Local consumer protection laws may apply and will be honored where required. Policies are subject to change without prior notice. Please review this page regularly for any updates.
REFUND POLICY -
At Muse, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
🕒 Refund Timeframe
You can request a refund within 7 days of receiving your order. After 7 days, unfortunately, we cannot offer a refund.
📦 Eligibility for Refund
To be eligible for a refund:
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The item must be unused, unworn, and in its original packaging.
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The product must not be a non-returnable item (e.g. personal care, hygiene, food, or customized products).
❌ Non-Refundable Items Include:
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Gift cards
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Downloadable or digital products
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Personal care or hygiene items (e.g. soap, skincare)
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Items purchased on final sale or clearance
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Products marked as non-returnable on the product page
🔁 No Exchanges
We do not offer exchanges at this time. If you'd like a different item, please return your original purchase and place a new order.
💳 Refund Process
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Email us at help.shopmuse@gmail.com with your order number and reason for return.
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If approved, we’ll send you return instructions and a return address.
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Once we receive and inspect the item, your refund will be processed to your original method of payment within 5–10 business days.
🚚 Return Shipping
Customers are responsible for the cost of return shipping, unless the item was defective or incorrect.
📷 Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us within 48 hours of delivery with clear photos, and we’ll arrange a refund or replacement.